Privacy Policy - Gardening Dalston

At Gardening Dalston, we prioritize your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our services. By engaging with us, you agree to the practices described herein.

Information We Collect

We collect various types of information to provide and improve our services. The information we gather includes:

Personal Information: Name, email address, phone number, and mailing address.
Transactional Information: Details about purchases, services availed, and payments made.
Technical Data: IP addresses, browser types, operating systems, and website usage data.
Marketing and Communication Data: Preferences and interests for marketing purposes.

How We Collect Information

We obtain information through various means, including:

Direct Interactions: When you provide information directly through our website, apps, or customer service interactions.
Automated Technologies: Cookies, server logs, and similar technologies to track your interactions with our online services.
Third-Party Sources: Information from partners, affiliates, and other third parties.

Use of Your Information

We utilize your information for the following purposes:

Providing Services: To deliver the gardening services you request and manage your account.
Improving Our Offerings: Analyzing data to enhance our services, website functionality, and user experience.
Communication: Sending you updates, newsletters, promotional materials, and responding to your inquiries.
Security: Protecting against fraud, unauthorized access, and other security threats.
Compliance: Adhering to legal obligations and enforcing our policies.

Legal Basis for Processing

Under applicable data protection laws, we process your information based on the following legal grounds:

Consent: When you have given clear consent for us to process your personal data for a specific purpose.
Contractual Necessity: Processing is necessary for the performance of a contract with you.
Legal Obligation: Compliance with legal requirements.
Legitimate Interests: Our legitimate interests in improving our services and protecting our business.

Data Sharing and Disclosure

We may share your information with third parties under specific circumstances:

Service Providers: Trusted partners who assist us in operating our business and providing services to you.
Legal Requirements: When required by law or to respond to legal processes.
Business Transfers: In the event of a merger, acquisition, or sale of assets.
Protection of Rights: To protect the rights, property, or safety of Gardening Dalston, our users, or others.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: Request access to the personal data we hold about you.
Correction: Request corrections to any inaccurate or incomplete data.
Deletion: Request the deletion of your personal data under certain conditions.
Restriction: Request restrictions on the processing of your data.
Data Portability: Request the transfer of your data to another organization.
Objection: Object to the processing of your data for specific purposes.

To exercise these rights, please contact us through the designated channels provided in this policy.

Consent Withdrawal

You have the right to withdraw your consent for data processing at any time. Withdrawing consent does not affect the legality of processing based on consent before its withdrawal.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. These include:

Encryption: Protecting data in transit and at rest.
Access Controls: Restricting access to authorized personnel only.
Regular Audits: Conducting security assessments to identify and address vulnerabilities.
Secure Storage: Ensuring physical and digital security of data storage facilities.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

Data Breach Response

In the unlikely event of a data breach, we will promptly notify affected individuals and relevant authorities as required by law. We will take all necessary steps to mitigate the impact and prevent future breaches.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Factors influencing retention periods include:

Service Provision: Duration of your account and services used.
Legal Obligations: Compliance with legal, regulatory, or contractual requirements.
Business Needs: Continuing to improve our services and manage our business operations.

Once the retention period expires, your data will be securely deleted or anonymized.

Data Minimization

We adhere to the principle of data minimization by only collecting and processing data that is directly relevant and necessary for our specified purposes.

Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such data, we will take immediate steps to delete it.

Parental Consent

If you believe that a child under 16 has provided us with personal information, please contact us so that we can take appropriate measures to remove the data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by updating the effective date and providing a clear notice on our website.

We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Effective Date

This Privacy Policy is effective as of April 27, 2024.

International Data Transfers

If you are accessing our services from outside the United Kingdom, please be aware that your information may be transferred to and processed in the UK. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

Standard Contractual Clauses

For international transfers, we may utilize Standard Contractual Clauses approved by regulatory authorities to ensure the secure handling of your personal data.

Third-Party Services

We may integrate third-party services and tools to enhance our offerings, such as analytics, payment processing, and customer support. These third parties may have access to your information solely for the purpose of providing these services.

Analytics Providers

We use analytics providers to understand user behavior and improve our website's performance. These providers may collect non-personal information, such as browsing patterns and device information.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze usage patterns, and personalize content. You have the option to manage your cookie preferences through your browser settings.

Types of Cookies We Use

Essential Cookies: Necessary for the functioning of our website.
Performance Cookies: Help us understand how visitors interact with our site.
Functional Cookies: Enable enhanced functionality and personalization.
Advertising Cookies: Used to deliver relevant advertisements to you.

Opting Out

You can manage your preferences regarding data collection and communication by adjusting your account settings or contacting us directly. While you may opt out of certain data processing activities, some functionalities of our services may be limited as a result.

Do Not Track Signals

Our website does not currently respond to Do Not Track (DNT) signals. However, you can adjust your browser settings to limit tracking to the extent possible.

Additional Protections

To further safeguard your information, we implement additional protections such as:

Data Anonymization: Removing personally identifiable information from data sets.
Pseudonymization: Replacing identifiable information with pseudonyms.
Regular Training: Educating our staff on data privacy and security best practices.

Employee Access

Access to personal data is restricted to employees who require it to perform their job duties. Our team members are trained to handle data responsibly and confidentially.

Legal Basis and Compliance

We adhere to all applicable data protection laws and regulations, including the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR). Our compliance ensures that your data rights are respected and protected.

Regulatory Authorities

If you have concerns about our data practices, you have the right to lodge a complaint with the relevant supervisory authority.

Policy Acceptance

By using our services, you signify your acceptance of this Privacy Policy. If you do not agree with our policies and practices, please refrain from using our services.

Reviewing the Policy

We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information.